PC Helpline’s strategy is focused on delivering Information Technology (IT) support solutions. Our core competencies include troubleshooting desktops, networks and applications as well as Internet connectivity and web hosting services. Each member of our help desk team has a technical background, which we feel is crucial for effective first-call resolution.

Our specialized help desk divisions are aligned with our six core areas of competency:

Connectivity Support:
Our Connectivity Support team handle incidents relating to dial up, broadband, dedicated and fixed wireless Internet services. This group is geared primarily towards supporting an ISP’s end users.

Desktop Support:
Our Desktop Support team handle incidents relating to a wide variety of operating systems and desktop applications. This group is geared primarily towards supporting corporate, government and institutional end users.

Web Hosting Support:
Our Hosting Support team handle incidents relating to web site hosting services. This division is geared primarily towards supporting a hosting provider’s end users and resellers.

Application Support:
Our Application Support team handle incidents relating to custom software applications and application service providers. This group is geared towards supporting custom application and thin client end users.

Customer Relationship Management:
Our CRM team provide service desk solutions that go beyond technical support. A service desk is a single point of contact for your end users that can provide technical and sales support, service provisioning, information delivery and more.

S.O.H.O. and Home Support:
Easy Helpdesk, (a subsidiary of PC Helpline), handle general PC and Internet incident troubleshooting geared primarily towards the Home Office and home computer users.

Service support plays a crucial role in your organization. Your help desk will likely be the first place end users turn to with their problems. Whether your end users are consumers, businesses or employees, they expect prompt, courteous resolution to their issues.

Your tech support help desk is the principal operational interface between your technology and your users. Avoiding ineffective and inefficient front line support requires focus on the following functions:

Please complete the sales inquiry form and one of our representatives will be in touch to discuss your business needs.