Packages - CRM - PC Helpline - Branded CRM Outsourcing and Helpdesk Support

Company

Increasing Revenue.
Increasing Customer Retention.
Reducing Costs or Keeping Costs Under Control.
Improving Service.
Adding New Customers.
Creating Competitive Advantage.
Provide up-to-date information to
end-users at any time, anywhere.

What are some examples of the CRM projects that PC Helpline can offer?

Responses to campaigns
Shipping and fulfillment dates
Sales and purchase data
Account information
Web registration data
Service and support records
Demographic data
Web sales data

PC Helpline Call Center Services specializes in providing branded outsource Customer Relationship Management (CRM) solutions to a wide range of companies throughout North America with live customer service representatives.

We have combined advanced technology and vast experience in call center management to meet our clients IT outsourcing needs.

We understand that "transparency", "flexibility" and "expandability" should be in the heart of our working models. To meet these criteria, we utilize the Internet as the backbone of our call tracking systems with Windows 2000 advanced servers and SQL 2000 database architecture.

Our approach is to deliver a fully integrated, secure, and customized solution that is accessible 24 hours a day from anywhere in the world.

Our CRM solution offerings include:

* Advice on all aspects of call center management
* Integration of your business model with our web-based call tracking system
* Testing & re-testing the system on pilot projects
* System implementations
* Staff training
* Remote support
* Remote administration

In addition, we offer integrated and seamless front line support services to your end users with the following characteristics:

* 24/7 Branded phone & online support
* Unlimited usage
* Remote diagnostics
* Escalation & Activity reports

PC Helpline's goal is to build relationships and retain business clients. We minimize risks up front by working closely with our clients to ensure proper Service Level Agreements (SL As) are set. We then follow these measures with constant and open communications to maintain a clear picture of how effective our service deliveries are.

We believe that tangible benefits of outsourcing to PC Helpline could be one or more of the following, defined and expected from the start of our service agreements.

* Reducing operating costs
* Improving operations
* Enhanced service offerings or restructuring
* Outsourcing being the strategy

We feel that our deep belief in customer service in its truest sense, our use of current technologies, and our commitment to work hand in hand with our clients to develop and deliver quality service separates PC Helpline from many other outsourcing companies.

Our mission is to assist our partners to regain a more in-depth focus on their core business objectives.

Please complete the sales inquiry form and one of our representatives will be in touch to discuss your business needs.