PC Helpline’s web hosting support help desk delivers high quality, 24/7/365 multi-channel service via voice, email, web chat and user-created support tickets. Our fully branded, transparent help desk conveys the same customer support experience your end users have come to expect. We maintain your customer service levels thanks to our commitment to meet or exceed your customer experience goals.

Each of our relationships is as unique as the hosting company themselves. Some companies only require off-hours support or simple control panel assistance. For others, around the clock level 1 support covering a variety of issues is desired. Some partners even trust us to assist with server administration, including remote maintenance monitoring, reboots and service restarts. In all cases, we assign an account manager, as your single point of contact, during your association with PC Helpline.

Our attention and dedication quickly becomes apparent once you outsource to PC Helpline. After an SLA has been finalized, our internal implementation process begins. After becoming familiar with your support tools, we establish the support scope and escalation procedures, then build our knowledge base and training material. Once the training and testing has been completed to your satisfaction, we
are ready to begin supporting your customers.

Seamless integration, clear lines of communication and the application of industry best practices will result in high first call resolution rates and low call duration rates.

Click here to see one of our many successful Hosting Case Studies.

Please complete the sales inquiry form and one of our representatives will be in touch to discuss your business needs.