Desktop Support:
This package is ideal for front line support of companies with a varying number of PCs and peripheral issues. We support your users 24/7/365 whether they are in the office, at home or on the road.
PC Helpline integrates our support services with your IT department. If your organization doesn't have an IT department, we will discuss escalations to your external vendor of choice.
Our customers signing up for this package should expect to receive professional technical support on our supported products.

Escalation Procedures:
PC Helpline escalation procedures will keep you informed of incidents requiring onsite visits. Furthermore, the status of these incidents can be monitored via the Internet with a simple web browser. All unresolved incidents are escalated to an appropriate contact within your
company. The details of each incident, including our problem identifications, are sent within a stipulated time from being received.

Monthly Activity Reports:
Detailed monthly activity report are sent documenting each incident received during the period. This report contains useful data that can be used for future IT Planning.

Please complete the sales inquiry form and one of our representatives will be in touch to discuss your business needs.