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PC Helpline - Branded ISP Support Packages server side support
tech support PC Helpline - Branded ISP Support Packages
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  Branded support to our clients at no      extra charge
  Call handling and incident tracking
  ISP support
  E-mail support
  Call escalations
  Radius password resets
  Monthly activities reports
  Real time web-based access to all
     support activities
  Round-the-clock remote monitoring
     of all remote network devices



Ganley Systems has been able to quickly and cost effectively add 24/7/365 front line support with minimal impact on internal resources while a simple pricing model keeps monthly support costs predictable.
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ISP Support

Connectivity Support:
This package is designed for Internet Service providers. PC Helpline supports ISP subscribers for their "ISP type" issues. Whether your ISP is seeking to expand its service offerings, extend services to new markets, or simply grow your ISP profiles, PC Helpline is a great place to begin.
Working with PC Helpline can benefit ISP companies in more ways than one. With our assistance, you can confidently penetrate new markets while minimizing the risks associated with developing an untried infrastructure. You can outsource as little or as much of your support to PC Helpline as you choose.

It is well known that customer retention within the ISP market has become increasingly challenging. Subscribers are on the look out for better deals. We at PC Helpline believe that we can help you to retain your subscribers by strengthening your customer relations through value added support.

Currently, we support over 10 hotel chains with their high speed internet connections, among them are: Chase, Comfort Suites. Days Inn, Holiday Inn, Plaza Suites, Super 8, and Woodfin Suites.

VoIP Support:
Whether you are an enterprise level organization looking for hosted PBX as well as employee field support, an ISP looking for front line end user support of your resold service or a VOIP provider looking to outsource your front line support PC Helpline is able to provide 24/7/365 services at highly competitive rates.

We currently support more than:
· 300,000 ISP subscribers
· 20,000 hotel rooms with High speed Internet Connections
· 5000 WI-FI users at over 50 HotSpots
· 5000 WI-FI connections in restaurants and Cafes
· 5000 Business DSL and T1 subscribers
· 5000 High Speed Internet users in apartments and condominiums

Please complete the sales inquiry form and one of our representatives will be in touch to discuss your business needs.

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