New ways of delivering government services create their own challenges. For forward-looking agencies, outsourcing is a valuable tool for transformation as well as accessing specialized skills and expertise.

An effective means for dealing with tightening budgets and e-Government modernization, outsourcing is also prompted by the need to supplement internal technical resources, reduce costs, infuse new technology, or standardize and streamline operations.

Desktop Help Desk Solutions:
A single point of contact for public sector employees experiencing day-to-day computer issues. Escalations to hardware and network deskside support staff, freeing public sector employees to focus more effectively on the business of government.

• Windows and Mac troubleshooting
• Popular application troubleshooting including MS Office and Internet tools
• Computer hardware and peripheral troubleshooting

Thin Client Help Desk Solutions:
Centralized application computing enables access to information across agencies, functions and borders. For these agencies, end user technical support is less about hardware troubleshooting and more about information delivery.

• Support for self-serve public Internet kiosks
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VoIP Help Desk Solutions:
VoIP is a rapidly growing, Internet-based solution for cost-effective voice, video and data communications. Both the public and private sectors are benefiting from this new technology.

• Installation and service support
• Equipment and network troubleshooting
• Service feature support