RESPONSIBILITIES:

First line technical support for computer and Internet users.

• Respond to incidents from email, web chat or phone inquiries.
• Determine and document problems and incidents.
• Setup and troubleshoot dial-up, broadband and wireless Internet services.
• Setup and troubleshoot email and webmail services.
• Troubleshoot Hardware and software issues.
• Assist with spam, anti-virus and spyware issues.
• Consult knowledgebases, technical manuals and network monitoring tools, research and implement solutions.

This is an entry level position where exceptional employees can find numerous opportunities for career advancement within a high-growth company. Work in our offices in Victoria or remotely from home.

Qualifications:
Grade 12 diploma. Minimum 12 months relevant technical experience. Verbal proficiency in French or Spanish in addition to English would be an asset. Preference given to applicants with a minimum of 2 years relevant technical experience.

Technical Skills/Knowledge:
Windows, DOS, hardware, device drivers, TCP/IP, networking software/hardware, networking security, Internet and desktop applications, security software. Mac knowledge and asset.

Salary:
Hourly, commensurate with qualifications and experience. 40 hours per week, permanent, full-time. Candidates must be prepared to work flexible schedules including days, evenings, nights, weekends, holidays and occasional overtime.