We have been working closely with our clients to develop these flexible and modular contract models. Most of our contracts fit into one model, although some have elected two.

The guiding principles for choosing these models are the price and how frequently you would be using our services.

We discuss these options with our clients in length to ensure that they get the best deal. Here is a brief description of each.

Per Seat Model

This model entails the purchase of a set number of users. The cost is preset and the seat numbers can be modified free of charge once each month.

Advantages

The cost is preset
Seat numbers can be modified free of charge once a month

Disadvantages

Maximum amount of administrative overhead
User accounts must be created for each user prior to support service delivery to that user.

Per incident Model

With this model you will pay on a per incident basis. Our per incident rates will be based upon level of service required and call volume. Data capturing is readily available, so that you may track incidents in real time.

Key points

Initial costs are based upon estimated volume
Per incident rates will be based upon level of service required and call volume

For more information pleas fill out the contact form. A representative will call you at your convenience to discuss your support needs and what PC Helpline can offer.