Company Overview

PC Helpline is a well established IT solutions provider, delivering managed IT services to businesses across North America. PC Helpline is dedicated to fulfilling their client's promises to their end-users enthusiastically and competently.

Since its inception in 2001, PC Helpline has enjoyed sustained growth and prides itself in leading the way in bringing integrity and respect to the IT outsourcing industry.

Management

Farsheed Azad: President & Chief Executive Officer
Adam Azad: Vice President, Business Development & Operations
Jay Prost: Operations Manager
Melanie Roy: Account Manger

Phil Dunglinson: Chairman of PC Helpline Advisory panel

Gareth Wood: A member of PC Helpline Advisory panel

Service Offerings

Managed IT Solutions

• Proactive Computer Maintenance and Optimization
• 24/7 PC and Mac Support
• Data Backup

Connectivity Support

• ISP Support (Dial up. Broadband, Wi-Fi & Fixed wireless Access)
• VoIP / Telco Support
• Hospitality & Hot-Spot Internet Support
• Thin Client Application Support
• Web Hosting & Domain Registration
• Google Apps training & Support

Service Desk Solutions

• Before and After Sales Support
• Billing and Customer Service
• Server Alert Monitoring

Key Industries Serviced

• Information Technology
• Internet Service Providers & Telco
• Government Agencies & Public Utilities
• Colleges & Universities
• Web Hosting Providers / Domain Registrars
• Hospitality (Prestigious Hotels, International Airports, & Popular Hotspots)

Strategic Partners

• Microsoft
• Hewlett Packard - PC Helpline is an approved vendor for HP Global
• National Quality Institute
• Help Desk Institute
• FISPA / WISPA / CISPA
• Viatec
• Cube Global Storage
• Shaw Business Solutions
• FiveHT Media

Core Values

Integrity: Do the right thing for the company, it's associates and customers
Excellence: Committed to high quality performance, outstanding results and lasting value
Passion: Bringing enthusiasm and a positive mindset
Accountability: We assume ownership of the task and outcome